degree in electronics or equivalent, combined with the above experience level This position requires a minimum of 5-8 years of experience in a service rep position.Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.Must be able to travel on Sunday night for an early Monday service call as required. Weekend work required to support trade shows, workshops, and customer repairs.The FSE may be gone from their home base 2-3 weeks per month with both in and out of territory service calls. Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.Focus on precise and detailed Service Reporting.Maintains a high level of White Glove Service and Customer Interaction.Responsible for providing field support on Candela equipment in and out of an assigned territory.Maintains personal inventory location with 5 % variance.Responsible for all daily logistical matters and departmental tasks as assigned.Initiates contact with inactive accounts to generate new service business. Takes a leading role in account management.Maintains an average repeat call rate of 5 % or less.This is a remote position covering the East German territory (Brandenburg, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, and Thuringia). Install/remove/repair/upgrade and perform preventative maintenance with a high level of skill, detail, and account management. The Field Service Engineer provides field support on Candela equipment both in and outside of the assigned territory as required. We aspire to provide the highest levels of clinical, technical, and customer support and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices, and the patients they treat. Our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes. Candela is recognized globally for its innovative energy-based technologies that change lives.
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